Troubleshooting printer issues
Aysë Stenabaugh
Jesters Computers
(2/2025) There are a few things more frustrating than needing to print an important document only to find that your printer is offline or presenting an error message. Whether you're rushing to meet a deadline, preparing for a crucial meeting, or simply trying to get your to-do list under control, printer problems can throw a wrench in your plans and test your patience to its limits. This month, we will explore common printer issues and provide practical solutions to help you get back on track swiftly and to minimize stress!
How is your printer connected?
Before you can troubleshoot your printer issues, you need to know how it's connected. Printers typically connect to devices in one of three ways: USB, Wi-Fi, or Bluetooth. Understanding your printer's connection method is the first step in diagnosing and resolving any problems.
Wired Printers
If your printer is connected via USB, ensure that the cable is securely plugged into both the printer and your computer without using any USB hubs. To eliminate the possibility of an issue with the USB port, try connecting the printer to a different port on the computer and attempt to print again. If the problem persists the underlying cause could be with the printer’s USB port, or the printer drivers may be outdated or incorrectly installed. Although it is uncommon, you can consider replacing the USB cable to see if a new cable resolves the issue.
Wireless Printers
For Wi-Fi connections, ensure both the printer and your device are on the same network and that you have set your computer’s network to private when printing. If your network location is set up as a public network or if you are using a VPN your wireless printer will not be visible to your computer. If you've changed internet providers or equipment and haven’t already done so, you may need to reconfigure your printer to work with the updated settings. For Bluetooth printers, make sure both devices are paired and within the required range to establish a stable connection.
Re-install Printer Drivers
To ensure your printer works correctly, you will need to install the proper drivers on your computer. If you've updated your operating system, replaced your computer or got a new printer, you will likely need to install new drivers. Instead of using a disc, it's best to visit the manufacturer's website for the latest drivers. Always download software from reputable sources—go directly to sites like hp.com, Epson.com, or Canon.com rather than using web searches. From there, find and download the correct drivers for your printer model.
After downloading and running the printer drivers, you will be prompted to select your connection type. For a wired or USB connection, unplug the USB cable and wait until prompted to reconnect it. For a wireless setup, ensure the printer is on the same wireless network as your computer before completing the installation. If you are unable to connect your device you can reach out to your printer manufacturer for free support, be cautious about letting any third-parties connect to your device.
If you find yourself struggling to connect your printer to your network your local support specailists at Jester’s Computers can help! We offer a variety of services including in-home technology support to help you resolve issues that can only be resolved on-sitie. You can find Jester’s Computers on the web at www.jesterscomputers.com or by visiting us at our new location in Fairfield, at 105 W. Main Street Suite 1, Monday through Friday 9 to 5. You can also reach us by calling or texting us at 717-642-6611
